USEFULL INFO

We continue to live by our responsible and caring value which means being consistent with our already high standards around hygiene, sanitization and cleaning. We have listed some of the extra steps taken in addition to these rigorous routines to reflect the advice and guidance of the World Health Organization, Centers for Disease Control and Prevention (CDC) and local health authorities on a country-by-country basis to ensure what we are doing is correct, comprehensive and effective.

Public Spaces and Facilities: Frequent sanitization of high touch surfaces, high traffic areas such as receptions, welcome lounges and waiting areas, restaurants and related facilities, washrooms, libraries, boutiques, experience centers and meetings rooms.

Food and Beverage: Strict delivery measures, enhanced training protocols, food handling standards and sanitation guidelines, and a new service approach at restaurants and host cafes. Re-imagined minibars filled with healthy snacks and drinks based on each guest's requirements prior to arrival, more out-of-the-ordinary private dining and destination options, improved in-villa dining and more live cooking stations at our restaurants - all appropriately spread out to avoid crowding.

Guest Rooms: Additional cleaning processes for daily housekeeping service during the stay and after departure, and improved protocols around handling guest items and laundry.

Spas and Fitness Centers: Cleaning and sanitization of treatment rooms, facilities and all equipment between each appointment, wet facilities accessible via a prior appointment only, reduction or removal of high-touch items and additional deep cleaning of all surfaces as well as enhanced protocols around handling laundry.